Square Peg Associates


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Admin Assistant / Retentions Adviser -

Job Summary & Responsibilities

An exciting opportunity has arisen for a passionate, enthusiasticand genuine Admin Assistant / Retentions Advisor to join their team on apermanent, full time basis.

Our client is a leading insurance solutions provider servicingclients throughout the UK. They are a dynamic, ambitious business that iscommitted to their employee’s individual and collective success. Everyone inthe business works together, supporting each other and they pride themselves ontheir friendly and rewarding work environment.


You will be the first point ofcontact and therefore the first impression for the business both by telephoneand in person. Immaculate presentation is vital as well as an ability tointeract and put our visitors at ease. You must be confident, well organisedand have the ability to prioritise your workload in an appropriate manner.

You will also be required to handle customers that may be lookingto cancel or renew their services, using objection handling and negotiatingskills with the key focus on retaining customers.

Job description

  • Welcome all visitors to the firmin a friendly, helpful and professional manner.
  • Receive incoming calls and assistwith redirecting to relevant department, or taking messages when required.
  • Open, sort and distribute incoming post. Ensure outgoing post isdealt with in a timely and efficient manner.
  • Carry out general officeadministration tasks as required, including filing, maintaining records,photocopying documents, distributing paper to and loading up printers andphotocopiers.
  • Organising the meeting roomfacilities and assist in ensuring both the reception area and all meeting roomsare kept clean, organised and tidy.
  • Carry out any tasks requested thatare considered from time to time to form part of the overall day to day smoothrunning of the business.
  • Handling customers that may be looking to cancel or renew their services
  • Using objection handling and negotiating skills to explore issues withcustomers, with the purpose of resolving those issues and retaining customers
  • To enhance relationships with customers throughout the term of theirpolicy and to add long term value to those relationships with customers
  • To make all efforts to achieve both individual and team targets
  • To provide customer-focused service to all inbound, outbound and emailinteractions

Essential skills:

  • Good organisation, time managementand administrative skills.
  • Previous experience within retentions or renewals is preferred.
  • Excellent telephone manner and anability to meet and greet clients.
  • Helpful, polite and professionalwith staff and visitors. Can-do attitude with the ability to work alone or aspart of a team.
  • Smart professional appearance

Computer skills

Excel, word, outlook

Please apply to Square Peg Associates for immediate consideration orcontact Jennifer on 01706 523079.

Basic Info

First Name:
Last Name: *
Address 1:
Address 2:
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Professional Details

Highest Qualification Held:
Notice Period:
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Attachment Information

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01706 523079



01254 366105

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