Square Peg Associates


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Assistant Hotel Manager - Bury

Job Summary & Responsibilities

Role: Assistant Hotel Manager

Salary: £22,000 - Negotiable

Location: Bury

Our client is seeking someone who is creative with a dedication to providing outstanding customer service to become an integral part of their team; they boast a small but busy hotel consisting of 30 rooms. They need someone who has a real eagerness for innovating new ways to improve the hotels operations while ensuring our clients high service standards are met consistently.

This role would be a great step in your career; you will build and develop your knowledge and skills, whilst taking full ownership of your own department. You will be managing a team of 25 – 30 within an extremely busy and fast paced environment, if you are an experienced people manager with the passion and drive to take on a new challenge this could be an excellent role for you. 

Duties to include;

  • Making sure rooms and communal areas are cleaned by company best practice
  • Ensuring food is prepared and presented to brand standard
  • Maximising food and beverage sales by cross and up-selling
  • Reviewing customer feedback to produce targeted action plans
  • Working with team members to create personal development plans
  • Recruiting motivated team members and making sure they have a warm induction
  • Reporting and overseeing any repairs or maintenance needed
  • Additional responsibilities include rota management, banking and health and safety. Ensure the daily smooth running of the hotel, being a point contact for guests and employees as well as directing any necessary changes to ensure seamless guest service
  • Provide efficient, prompt, trouble free and courteous service to our guests


  • Strong front of house presence
  • Strong leadership skills
  • Socially confident with excellent interpersonal skills
  • Has excellent attention to detail
  • Passion for providing excellent customer service and leading the team by example
  • Indicates a positive ?can do attitude'
  • Enjoys working to high standards and working under pressure
  • Has excellent verbal and written communication skills
  • Is able to respond to customers appropriately and respond to their needs
  • Handling and resolving complaints
  • Able to give clear direction, delegate effectively and adapt to change
  • Strong decision making skills.
  • Ability to inspire others, and coach and mentor team members
  • Extensive organisational skills in particular organising and running events at the site
  • Recruitment and Selection
  • Performance Management

To succeed in this role, you will need to be a strong leader and passionate about customer service. Engaging and developing people to deliver results should come naturally and you will need to be dedicated, organised and results focused to succeed in this role. 

If this sounds like you hit Apply Now!! Or email Aaron at Square Peg

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