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Returns & Collections Co-ordinator - Accrington

Job Summary & Responsibilities

Role: Returns & Collections Co-ordinator (Logistics) 

Location: Accrington

Salary: Competitive salary plus excellent benefits 

Working closely with the management team, you will oversee the returns policy of goods and shipments re-entering back into the business. You will manage the logistics and collection of the goods in as well as inspecting stock for quality, faults and identification. 

Role:
  • Obtaining credit for returned product from customers
  • Determine return status (i.e. return to stock, partial credit return, etc.)
  • Update the in-house system of the daily status
  • Identify potential queries or problems on customer accounts and orders
  • Maintain a detailed daily log of all activities
  • Managing relationship with customers and suppliers
  • Creating new standard operational procedures for returns to improve efficiencies 
  • Liaising with several departments involved with the collection process to ensure that they are following the correct procedure 
  • Analyse the data associated with collect note returns such as trends and patterns and present findings to relevant departments with justifiable recommendations
  • Liaise with the logistics and transport teams to arrange pick up of deliveries

Person:

  • Must have excellent communication, organisation and IT skills and be able to make things happen
  • Have good strong analytical skills to assess return trends and produce feedback reports 
  • Have strong Excel skills 
  • Have experience within returns, goods-in, warehouse, logistics

Please apply now to team Square Peg for immediate consideration.


Basic Info

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Professional Details

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